WEB-BASED STUDENT SERVICE INFORMATION SYSTEM AT UIKA BOGOR (CASE STUDY: STUDENT ACTIVITY UNIT (UKM))
DOI:
https://doi.org/10.53840/ejpi.v12i5.313Keywords:
academic information systems; complaint reporting; Android apps; TIAS; waterfallAbstract
The rapid development of technology has driven significant changes in various sectors, including education, with technology increasingly being used as a means of information and communication in learning. One of the media that is often used in education is the website, which allows the dissemination of information quickly, safely, and easily. Currently, the student reporting system in the UIKA Bogor Informatics Engineering study program is still carried out manually using paper, especially for reporting damage to facilities and infrastructure that has an impact on the learning process. This manual process presents a number of problems, such as long wait times, slow report handling, and wasted resources. In addition, administrative staff have to manually check documents, which slows down the data collection process. As a solution, this study proposes the development of a report feature in the TIAS (Academic Informatics Engineering System) information system that allows online reporting of student complaints. The implementation of this feature not only simplifies administration, but also reduces the risk of file damage or loss, as well as increases efficiency in report management. In addition, this feature makes it easier for students to access information related to their complaint reports. This research will focus on the development of the report feature in the Android-based TIAS mobile application, which is expected to be an effective solution in handling student complaint reporting problems more efficiently than the manual method that is still used today.
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