The Influence Of Intrinsic And Extrinsic Motivating Factors On Work Performance At Banking Sectors In Malaysia: The Mediator Role Of Psychological Ownership
Keywords:
Psychological Ownership, Intrinsic Motivation, Extrinsic Motivation, Work Performance, Banking SectorsAbstract
The study aim to investigate the influence of intrinsic and extrinsic motivating factors on work performance at banking sectors in Malaysia when the role of psychological ownership as mediator exists. The research instruments utilized in this study were administered personally and through online mail questionnaire distributed among 370 front line employees at conventional and Islamic banks in Malaysia. This study was carried out to determine issues related to employees’ work performance based on poor service quality, work stress, lack of job knowledge, poor employee retention, inflexibility and poor communication in Malaysian banking sectors. Work performance of this research consisted four dimensions namely as quality of work, job knowledge, communication competence and productivity. Employee intrinsic motivation includes the achievement, personal growth. Meanwhile employee extrinsic factors consisted salary, job security. A conceptual framework was formulated based on identified research gap through the literature review and Herzberg’s Theory of motivator and hygiene factors utilized for this study. The findings proved that effects of psychological ownership have significance influence on intrinsic and extrinsic motivation and work performance which is essential for business advancement
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