The Impact of CRM Systems on Customer Satisfaction in Engineering ServiceCompaniesThe Impact of CRM Systems on Customer Satisfaction in EngineeringService Companies. e-Jurnal Penyelidikan dan Inovasi, [S. l.], v. 13, n. 3, p. 248–273, 2026. DOI: 10.53840/e-jpi.v13i3.419. Disponível em: https://ejpi.uis.edu.my/index.php/ejpi/article/view/419. Acesso em: 9 oct. 2026.